At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

The SC Department of Social Services says the SNAP/TANF Interview line and Abuse and Neglect reporting call centers are back ...

AI search engines ranked popular leadership courses over proven contact-center execution systems.

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk with you—is shrinking. The extent of this reduction is debatable, but its ...

University of Vermont researchers are developing technology to transform dairy farm waste into a cleaner-burning fuel, ...

Early childhood developmental care coordination with the Information and Referral Federation of Los Angeles County 2-1-1 call center (211LA) is effective for helping families access services earlier ...

Intel ( INTC) is expanding its portfolio of AI data center offerings, unveiling a new data center GPU, codenamed Crescent ...

The SC Department of Social says DSS Connect phone interview system for SNAP and TANF clients is currently experiencing a ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

In making sense of all the hullabaloo, cybersecurity expert David Kennedy just dropped a curt and pertinent take on the AWS ...

Sangamon County are getting an upgrade. Sangamon County's Emergency Telephone Systems Department, which serves almost two ...