Facing budget cuts? Learn how Fort Myers, Fla., and the South Carolina Dept. of Commerce used a no-code ITSM tool with AI and automation to improve service delivery without adding head count.

The ticketing software SolarWinds Web Help Desk is vulnerable through four critical security vulnerabilities, among others.

Another round of critical Web Help Desk flaws highlights how SolarWinds’ legacy code and past breaches continue to haunt IT ...

"Our special sauce is the prompt libraries, the eval suites, and the thousands and thousands of real-world examples that the ...

Already in use by ConnectWise PSA partners, zofiQ has driven a 20 percent increase in endpoints managed per technician and ...

Q AI agents embedded in ConnectWise PSA help IT Solution Providers resolve more tickets with the same team, deliver more ...

Company to highlight the launch of Infinity 7000 Series smart desk phones, AI-assisted and agentic AI collaboration, ...

A great solution for internal IT service desks that adhere to ITIL ...

NEW YORK, NY, December 17, 2025 (EZ Newswire) -- This analysis uses G2 customer satisfaction data to compare seven desk booking platforms on three core dimensions: ease of use, ease of setup, and ...

Serval Inc., a startup using artificial intelligence to process help desk requests, has raised $75 million in funding at a $1 billion valuation. Sequoia led the Series A investment. Serval said in its ...

I've been building websites and marketing campaigns for small businesses since 2010. I also run two businesses of my own: Hired Gunn Writing & Consulting and the Weeknight Writers group. I'm obsessed ...