The Reserve Bank of India has proposed a new framework to compensate bank customers for losses arising from small-value fraudulent transactions. RBI Governor Sanjay Malhotra said customers may be compensated up to Rs 25,000 as part of revised guidelines aimed at strengthening digital payment safety. The central bank plans to issue draft instructions covering customer liability in unauthorised electronic transactions, mis-selling of financial products, and conduct norms for loan recovery agents.
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