A Jeff Bezos masterclass in creating loyal customers
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A Jeff Bezos masterclass in creating loyal customers
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Jeff Bezos explains why he called Amazon customer service mid-meeting in seriously awkward moment
Jeff Bezos explains why he called Amazon customer service mid-meeting in seriously awkward moment
Apr 13, 2025
ladbible.com
Jeff Bezos has always been dedicated to delivering top-tier customer service. In one meeting, he decided to test Amazon’s support firsthand—by calling as a regular customer. With his executives watching, he went through a slow and frustrating process that exposed key flaws in the system. But instead of just taking notes, Bezos used the experience as a turning point, pushing for changes that helped shape Amazon’s world-class customer service. Follow @workinwealth for more 🤝 #entrepreneur #busine
1:08
Jeff Bezos has always been dedicated to delivering top-tier customer service. In one meeting, he decided to test Amazon’s support firsthand—by calling as a regular customer. With his executives watching, he went through a slow and frustrating process that exposed key flaws in the system. But instead of just taking notes, Bezos used the experience as a turning point, pushing for changes that helped shape Amazon’s world-class customer service. Follow @workinwealth for more 🤝 #entrepreneur #busine
9.1K viewsFeb 27, 2025
FacebookWorkinWealth
Jeff Bezos emphasizes the importance of customer obsession, especially for startups where every team member is deeply focused on customer satisfaction. As companies grow, layers of management and processes can create distance from customers, slowing decision-making. He emphasizes the need to distinguish between reversible decisions, which should be made quickly, and truly significant, irreversible ones that require more deliberation. Subtitles by @scriptivox —- Curating wisdom from world's best
1:15
Jeff Bezos emphasizes the importance of customer obsession, especially for startups where every team member is deeply focused on customer satisfaction. As companies grow, layers of management and processes can create distance from customers, slowing decision-making. He emphasizes the need to distinguish between reversible decisions, which should be made quickly, and truly significant, irreversible ones that require more deliberation. Subtitles by @scriptivox —- Curating wisdom from world's best
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Entrepreneurship | Business | Startup Culture on Instagram: "Jeff Bezos was in a meeting where executives proudly showed charts proving Amazon’s customer-service wait times were “excellent.” Everything looked perfect on paper. Bezos didn’t argue he just picked up a phone in the middle of the meeting and called Amazon’s own support line. The room went silent. After more than ten minutes on hold, Bezos hung up and said calmly, “I think our data is wrong.” That simple moment became a story people i
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